Shipping policy

We ship internationally from China. The shipping charge you see at checkout is the delivery charge for that order. A country or address with no shipping rate at checkout is one we do not ship to.

When your order leaves

In-stock orders are dispatched within 3 to 5 business days after payment is received. Business days are Monday to Friday, excluding public holidays in China.

Those 3 to 5 days are the time until we hand the parcel to the carrier. They do not include transit, customs clearance, or the time a local carrier needs after the parcel arrives in your country. We do not guarantee a delivery date.

You will receive a tracking number by email once the parcel has been dispatched.

How shipping is charged

Shipping is calculated at checkout from the destination and the packed weight of the cart. The amount shown there is what you pay for shipping. We do not add a remote-area or fuel surcharge after you have paid.

If the carrier cannot deliver to the address you entered, we will contact you before dispatch. If we cannot ship the order, we refund the shipping charge you paid for the part we do not send.

Some destinations do not accept every address. In particular, we do not ship to Alaska, Hawaii, Puerto Rico, Guam, APO/FPO addresses, or to other territories and remote postcodes the carrier excludes. If checkout still offered a rate and the carrier then refuses the address, we contact you and refund shipping on the unsent goods.

Duties and taxes

Product prices and the shipping charge do not include import duties, value-added tax, or other charges levied by the destination country, unless the checkout total says those charges are included.

Where the destination charges the recipient, the local customs authority or the local carrier collects that amount from the person who receives the parcel. Refusing the parcel or failing to pay those charges does not cancel the order. If the parcel is returned or destroyed because it was refused or could not clear customs, the shipping charge is not refunded.

Address and delivery

You are responsible for a complete and accurate delivery address, including the postcode and a phone number where the carrier requires one. We ship to the address given at checkout.

A failed delivery caused by an incorrect address, or by no one being available to receive the parcel, is not a reason for a refund of the shipping charge. If the carrier returns the parcel to us, we will tell you the cost of sending it again before we dispatch it a second time.

Orders we cannot ship as one parcel

Some destinations limit the weight, size, or declared value of a single parcel. If your order cannot travel under those limits, we will contact you before it leaves and agree how to split or cancel it. We do not dispatch an order we already know the carrier will reject.

Loss or damage in transit

Inspect the parcel when it arrives. If it is lost in transit or arrives damaged, email us with your order number and, for damage, photographs of the carton and the goods. We will take it up with the carrier. Contact us within 7 days of the delivery scan, or within 7 days of the last tracking update if the parcel never arrives.